Technical Support Contracts

Technical Support

Software Technical Support

QualityLogic offers 60 days/3 hours of free software technical support with each of our testing products, and offers optional 10- and 20-hour/one-year software support contracts. Technical support is available on an hourly basis, as well, and can be purchased in this manner throughout the life of a product. If you would like to purchase consulting to assist with results analysis, we also offer a one-year option for analysis of up to 10 different test runs performed with a specific product.

60-Day/3-Hour Software Support – Starting on the day of shipment, you are eligible for full tech support and limited assistance with results analysis to explain how the product arrived at its result and what that result means in terms of the operation of the test target. This is included in the purchase price of the product, and this support ceases at the end of the 60-day period or 3-hours of technical support, whichever comes first.

Software Support Contracts – You may purchase the same service that was provided with the product for an additional 10 or 20 hours over the course of one year once the 60-day/3-hour support term has expired.

View 10-Hour/One-Year Software Support Contract
View 20-Hour/One-Year Software Support Contract

Results Analysis Assistance – If you would like consultation on the analysis of test results from a given QualityLogic product, we offer a pre-paid option for engineering analysis of up to 10 different test runs. A test run is a collection of up to 50 test case executions presented as a single collection for analysis. This service is available for $2000 per product installation per year. The contract expires at the end of one year whether all 10 test runs were used or not.

Hourly Support – You may elect to purchase tech support on an hourly basis. This support offering covers all aspects of product use and results analysis, effectively combining all the services described above.

To extend the 60-day/3-hour support availability, you should purchase a 10- or 20hour/one-year support contract. If you are mainly interested in assistance with results analysis, especially concerning the more obscure aspects of T.30, you should purchase the results analysis assistance. The hourly support offering is mainly intended to cover a pressing need for support if your 90-day support period has expired and you do not have an extended contract. While it may also be used for results analysis, the cost involved could quickly exceed the cost of a one year results analysis contract.

Software Support Contracts are available for current versions of the following Imaging Test Tools:

  • PageSense
  • Application Test Suites (ATS)
  • Application Test Suite-Intermediate Files (ATS-IF)
  • Comprehensive Evaluation Tests (CET)
  • Functional Test Suites (FTS)
  • PPML CFTS
  • XPS Color Test Suite
  • PDF InteropAnalyzer
  • TIFF InteropAnalyzer
  • TestJob Builder
  • TestJob Sender

The service contracts provide phone and e-mail access to QualityLogic’s customer support department for product issues.

Hardware Extended Warranty

QualityLogic provides a one-year parts and labor warranty on all hardware components provided with its test tool products. This warranty provides that we will repair or replace, at our option, a damaged or defective hardware component that fails to conform to its design specifications for a period of one year after its shipment. An extended hardware warranty may be purchased for $1,000 that extends this service period for an additional year.

Extended Hardware Warranties are available for current versions of the following Imaging Tools hardware components:

  • PageSense Sensing Unit

 

1 Hour Technical Support-Imaging/Fax
SKU:S005
One Hour of Technical Support
Price: $150.00
10 Hours/1 Year Software Support Contract, Imaging Tools
SKU:S0010
Ten Hours to be used within one year - Software Support Contract for Imaging Test Tools
Price: $1,250.00
20 Hours/2 Year Software Support Contract-Imaging Tools
SKU:S0020
Twenty Hours to be used within one year - Software Support Contract for Imaging Test Tools

Price: $2,000.00
Hardware Extended Warranty
SKU:S003
One-Year Extended Hardware Warranty
Price: $1,000.00
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