Technical Support Contracts - Fax

Technical Support

Software Technical Support

QualityLogic offers 60 days/3 hours of free software technical support with each of our testing products, and offers optional 10- and 20-hour/one-year software support contracts. If you would like to purchase consulting to assist with results analysis, we also offer a one-year option for analysis of up to 10 different test runs performed with a specific product.

60-Day/3-Hour Software Support – Starting on the day of shipment, you are eligible for full tech support and limited assistance with results analysis to explain how the product arrived at its result and what that result means in terms of the operation of the test target. This is included in the purchase price of the product, and this support ceases at the end of the 60-day period or 3-hours of technical support, whichever comes first.

Software Support Contracts – You may purchase the same service that was provided with the product for an additional 10 or 20 hours over the course of one year once the 60-day/3-hour support term has expired.

View 10-Hour/One-Year Software Support Contract
View 20-Hour/One-Year Software Support Contract

Results Analysis Assistance – If you would like consultation on the analysis of test results from a given QualityLogic product, we offer a pre-paid option for engineering analysis of up to 10 different test runs. A test run is a collection of up to 50 test case executions presented as a single collection for analysis. This service is available for $2000 per product installation per year. The contract expires at the end of one year whether all 10 test runs were used or not.

To extend the 60-day/3-hour support availability, you should purchase a 10- or 20hour/one-year support contract. If you are mainly interested in assistance with results analysis, especially concerning the more obscure aspects of T.30, you should purchase the results analysis assistance.

Software Support Contracts are available for current versions of the following Fax Test Tools:

  • FaxLab
  • DataProbe
  • FaxSend
  • FaxExpert
  • ChannelProbe

The service contracts provide phone and e-mail access to QualityLogic’s customer support department for product issues.

Hardware Extended Warranty

QualityLogic provides a one-year parts and labor warranty on all hardware components provided with its test tool products. This warranty provides that we will repair or replace, at our option, a damaged or defective hardware component that fails to conform to its design specifications for a period of one year after its shipment. An extended hardware warranty may be purchased to extend this service period for an additional year.

Extended Hardware Warranties are available for current versions of the following Fax Test Tools hardware components:

  • DataTrap
  • ChannelTrap
1 Year Extended Hardware Warranty - Fax Tools
One additional year of Hardware Warranty for Fax Test Tools Hardware
Price: $1,250.00
10 Hours/1 Year Software Support - Fax Tools
Additional 10 hours of Technical Support to be used within one year, for Fax Test Tools Software
Price: $1,250.00
20 Hours/1 Year Software Support - Fax Tools
Additional 20 hours of Technical Support to be used within one year, for Fax Test Tools Software
Price: $2,000.00